Last updated: May 2026
Your privacy and trust are deeply valued. Any personal information shared through this website, via email, or during sessions is treated with care, respect, and confidentiality. This Privacy Policy explains how your information is collected, used, and protected in accordance with UK GDPR regulations.
Information We Collect
We may collect the following information when you interact with our website or services:
- Name and contact details (such as email address and phone number)
- Booking details and session history
- Personal information you voluntarily share during sessions or consultations
- Payment and invoicing information where applicable
How We Use Your Information
Your information may be used to:
- Process bookings and provide services
- Communicate with you regarding appointments, enquiries, or support
- Send occasional updates or newsletters if you have opted into our mailing list
- Maintain internal records for accounting, legal, and service improvement purposes
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Legal Basis for Processing
We process your information under one or more of the following legal bases:
- Your consent
- The performance of a contract (for example, delivering a booked service)
- Compliance with legal obligations
- Legitimate business interests, such as improving our services and managing operations
Data Retention
Your personal information is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.
Cookies
This website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and support essential website functionality. You can manage your cookie preferences at any time through the cookie banner.
Third-Party Services
We may use trusted third-party platforms for bookings, payment processing, email marketing, or website analytics. These providers process data in accordance with their own privacy policies and applicable GDPR requirements.
Your Rights
Under UK GDPR, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data, subject to legal obligations
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Data Security
Reasonable technical and organisational measures are in place to help protect your information from loss, misuse, unauthorised access, disclosure, or alteration. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the content, policies, or privacy practices of third-party sites.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. Any changes will be published on this page with the revised “Last Updated” date.
Contact Us
If you have any questions, requests, or concerns regarding your personal data, please contact:
📧 hello@charlinelacroix.com
🌐 https://www.charlinelacroix.com
